Legacy dispatch and operator system modernization

Client

Atlas is a technology-driven passenger transportation platform that connects independent carriers under one unified system. The company offers travelers an affordable and comfortable journey experience through streamlined booking, flexible pricing, and a user-friendly mobile app

Project Implementation

Atlas, a leading passenger transportation provider, partnered with Twelvedevs to overcome challenges with outdated PHP versions and Bitrix-based systems. These legacy systems limited innovation, posed security risks, and blocked the strategic goal of offering dispatch software as a SaaS product.

We launched a multi-product modernization initiative:

Dispatch system – "PILOT". The first version of the system gave the ability to manage transportation, drivers, routes, and trip manifests. Current version focuses on delivering high-demand features like flexible stop sequences, passenger transfers, seat blocking, and dynamic vehicle layouts — ensuring high user adoption and operational agility.

Call center operator system. This interface unifies data access from legacy and new systems, enabling operators to search passenger data, assist bookings and cancellations, and handle trip changes. MVP delivery is targeted within two months.

AI call center solutions. Using OpenAI Whisper, RASA, and Oktell integration, we implemented: A voice bot for booking, currently paused for optimization based on real-world conversation analysis. An outbound call bot for trip confirmations, now is ready for supervised testing before full automation. A Telegram bot is being developed as an alternative to voice-based booking.

Here is a full description of an AI-based call center automation solution that led to a 70% reduction in operational costs.

We integrated SKS Auto and Infobus ticket systems, significantly expanding the client’s network reach. These integrations required detailed API management, complex route mapping, and ongoing maintenance to ensure data accuracy and availability.

Developed a dedicated panel for aggregators enables real-time order monitoring, markup control, financial reporting, and logistics analytics — providing valuable business insights (e.g., GMV, occupancy rates, refund rate, average receipt etc.).

Key activities