Case processing automation platform
Development of a platform to streamline document workflows and legal case processing for a US-based commercial driver assistance provider
Client
Aist Safety Consulting is a specialized service provider that assists commercial drivers with traffic citation management and safety compliance. The company streamlines the resolution of legal issues to keep drivers on the road and fleets in compliance with federal regulations
Business challenges
- High operational overhead due to manual document collection
- Inefficient communication channels with drivers in transit
- Difficulty in scaling safety consulting services due to paper-based workflows
Our solutions
- Digital document lifecycle management
- Automated legal case processing
- Real-time integration with US Federal Systems (MVR & PSP)
- AI-powered data analysis for compliance monitoring
- E-signature orchestration for remote driver onboarding
- Integrated billing and subscription management
Project implementation
The project initiated with a comprehensive discovery phase to map out the complex interaction between Safety Agents, commercial drivers, and federal reporting requirements. The analysis revealed that manual handling of hardcopy documents was the primary bottleneck, preventing the client from scaling their consulting business.
To address these bottlenecks, we developed a robust ecosystem consisting of a specialized Driver Web App and a core Management Platform. The solution enables seamless data exchange between the driver's mobile device and the agent's dashboard. A key innovation was the integration of automated report generation from federal databases, which replaces manual data entry with real-time, verified information.
Technology stack
- TypeScript
- Node.js
- React.js
- Bun
- 8base (BaaS) / GraphQL
- PostgreSQL / MySQL
- Google Gemini API
- Eversign API
- PSP & MVR API
Key activities
Results
The project has empowered the client to transition from manual operations to a digital-first service model, achieving the following results:
- Eliminated manual document collection delays, allowing agents to process cases up to 3x faster than previous paper-based methods
- Enhanced transparency and compliance through direct integration with US federal reporting systems, minimizing human error in report generation
- The implementation of a digital-first workflow enabled the client to expand their service offering and sell safety consulting at scale to new fleet customers
- Improved driver experience by providing a simple, web-based interface for instant document signing and status tracking without the need for physical paperwork
Partnering with Twelvedevs has been a highly positive and productive experience. Their communication was transparent and consistent throughout the project, we were kept informed at every stage, which ensured that the final product aligned perfectly with our requirements. We loved how proactive they were, they were always suggesting the best options and better ways to do things. We highly recommend Twelvedevs for their technical expertise and their ability to turn ideas into functional features quickly.
